Service Agreement

What is included

We visit your pool once a week on a set day. Each visit covers water testing and balancing (chlorine, pH, alkalinity, stabiliser and, where relevant, salt), surface skimming, brushing the walls, steps and waterline, vacuuming as needed, and emptying the skimmer and pump baskets.

We check the visible equipment on every visit: pump, filter, valves, timer and, where fitted, the salt cell and heater. This is observation only. If something looks wrong we tell you what we saw and refer you to a suitable contractor.

Chemicals used in normal weekly balancing are included in the monthly price. Filter cleans, stabiliser top-ups after heavy rain, algae treatments and any chemical volume beyond normal weekly dosing are quoted separately before we carry them out.

You receive a visit record after every service showing the date, water readings, the tasks completed and photographs where they are useful.

Access and property

You agree to give us safe, unobstructed access to the pool area and to the equipment pad on your service day, including a working gate code or key where the area is locked. If we cannot get in, we will tell you the same day and treat the visit as completed for billing purposes.

Please secure pets away from the pool area on your service day. We will not enter an area with a loose animal.

You are responsible for keeping the pool filled to the correct level and for the electricity and water supply to the equipment. We are not responsible for damage caused by pre-existing faults, equipment failure, storm damage, or work carried out by anyone else.

We do not accept responsibility for gates, screens or structures that were already damaged, and we will report any damage we notice or cause on the day it happens.

Additional work

Anything outside weekly service is quoted in writing and only starts once you approve it. This includes filter cleans, algae recovery, draining, pressure washing of the deck, and any work on equipment carried out by a contractor we refer you to.

We do not carry out repairs, installations or inspections, and we do not hold or handle payment for a contractor you engage directly.

Where storm debris, construction dust or an extended absence leaves the pool beyond a normal weekly clean, we will quote a one-off recovery visit rather than absorb it into the weekly service.

Cancellation

Service is month to month. Tell us you want to stop and service runs to the end of the current billing period, then ends. There is no cancellation fee and no notice period beyond that.

The signed version

This page is a reference copy. The agreement that applies to your property is the one you sign when you accept your quote, which includes your plan, your price and your service day.