Privacy Policy

Information we collect

When you complete the quote form on this site, or contact us by phone or email, we collect the details you choose to give us: your name, email address, phone number, service address, the type of property and pool, and anything you write in the message field.

When you become a customer we also hold service records: visit dates, water readings, notes, photographs of your pool and equipment, the plan you are on and the agreement you signed.

Our website records basic technical information automatically, including the pages you visit and, where you arrived from a campaign link, the campaign parameters in that link. We store a one-way hashed version of your IP address with quote submissions so we can limit abuse of the form. We do not store the raw IP address.

How we use your information

We use your contact details to reply to your enquiry, prepare a quote, schedule service and keep you informed about your pool.

We use service records to carry out the work, show you what was done on each visit and keep an accurate history of your pool.

We use aggregated, non-identifying information about site usage to understand which pages are useful and to improve them.

We do not sell your information, and we do not use it for advertising by third parties.

Who we share it with

We use a small number of service providers to run the business, and they only receive what they need to perform their function. These currently include our website and database hosting, our email delivery provider, mapping and address lookup services used to validate a service address, and the scheduling software we use to plan routes and record visits.

We may share information where we are required to by law, or where it is necessary to establish or defend a legal claim.

We do not pass your details to other pool companies. If you ask us for a referral to a repair contractor, we will tell you who to contact and leave it to you to make contact.

Payments

We do not take card numbers through this website and we do not store card numbers anywhere in our systems. Where a payment is arranged, it is handled directly between you and the payment method you choose.

How long we keep it

Quote enquiries that do not become customers are kept for up to 24 months, then deleted.

Customer records, including service history and signed agreements, are kept for the length of the service relationship and for up to seven years afterwards, so we can meet tax and record-keeping obligations and answer questions about past work.

Security

Access to customer records is restricted to the owner and, where relevant, an assigned technician for the visits they are carrying out. Records are held in a hosted database with access controls in place, and information is encrypted in transit.

No system is perfectly secure. If we become aware of a breach affecting your personal information, we will tell you and act promptly to contain it.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct anything that is wrong, or ask us to delete it where we are not required to keep it.

You can ask us to stop sending non-essential email at any time. We will still send messages that relate directly to your service, such as a visit report or a billing notice, while you are a customer.

To make any of these requests, email hello@bluemarkpoolcare.com or call (407) 842-0818. We will respond within 30 days.

Children

This site is intended for adults arranging pool service for a property. We do not knowingly collect information from children.

Changes to this policy

If we change this policy we will update the date shown at the top of the page. Material changes affecting current customers will also be sent by email.

Contact

Blue Mark Pool Care, Winter Garden, FL. Email hello@bluemarkpoolcare.com. Phone (407) 842-0818.