Cancellation Policy

Cancelling service

Tell us in writing at hello@bluemarkpoolcare.com that you want to stop. Service runs to the end of the current billing period and then ends. There is no cancellation fee and no notice period beyond that.

You do not need to give a reason, and there is no contract term to buy out.

Pausing instead of cancelling

If you are away or the pool is out of use, tell us the dates and we will pause billing for full weeks that we do not attend. Partial weeks are billed as normal.

A pool left unattended for an extended period may need a one-off recovery visit before weekly service restarts. We quote that in writing before carrying it out.

Missed and skipped visits

If we cannot reach the pool because access was blocked or an animal was loose in the area, the visit is treated as completed for billing purposes and we tell you the same day.

If we miss a scheduled visit for our own reasons, we either attend within the same week or credit that visit on your next invoice.

Cancellation by us

We may end service with two weeks of notice, for example if a property falls outside the route we can cover properly or if the pool needs work beyond weekly service that is not being addressed. Any unused portion of a paid period is refunded.